Posted by: Russ | April 28, 2011

Dear Ticketmaster

When I view an event’s page on your website but tickets are not yet on sale, why can’t you remind me via email when they become available?

Posted by: Russ | April 26, 2011

Dear US Airways

When I go to your website and log in with my Dividend Miles number and password, why can’t you tell me all of the upcoming trips I have scheduled?

Posted by: Russ | May 6, 2010

Dear The Washington Post

When trying to court buyers for Newsweek Magazine, perhaps you shouldn’t publicize in your own paper (from May 5th’s edition):

  • The Washington Post Co. is putting Newsweek up for sale because the company can foresee no path to profitability for the money-losing magazine, The Post Co. said Wednesday.
  • Though no buyer is imminent, company officials said, The Post Co. hopes to execute a “rapid sale,” Chairman Donald E. Graham told Newsweek employees during a Wednesday morning meeting at the magazine’s office in New York.
  • The Post’s magazine group, of which Newsweek is the biggest piece, lost $29.3 million last year after losing $16.1 million the previous year. Graham said he expects it to lose money this year.

I’m sure buyers are just clamoring for this wonderful opportunity!

Posted by: Russ | April 7, 2010

Dear Quizno’s

I remember when the idea of a toasty Quizno’s sub was new, when the ads said that a Quizno’s sandwich was meatier, fresher, and tastier than Subway’s. And they were right. Quizno’s was delicious. They even had Diet Mountain Dew from a fountain! Amazing.

But have you been to a Quizno’s recently? The deli meats are thin, watered down, and tasteless. Probably just a few ounces in total on a regular-sized sandwich. Not more than one slice thick in any spot. They topped my sub with guacamole squeezed directly from a plastic pouch. Instead of wrapping my sub to keep it fresh and “toasty” it was slipped into a paper bag where it lost its heat along with several ingredients. And yet I don’t see any ads touting the taste and quality anymore, only the cheap prices. Yes, “cheap” they are now.

Posted by: Russ | April 6, 2010

Dear Internship Candidates

I am in the process of interviewing candidates for a summer internship position in my organization. I have interviewed seven candidates so far, and only one has sent a follow-up note, thanking me for the opportunity and reemphasizing to me that she is the perfect one for the position. I don’t think I was ever offered an internship or a job that I didn’t send a thank you note afterward, but then again, I probably did send something. Is it the students, the parents, the professors, the advisers, or is it just a sign of the times?

Posted by: Russ | April 5, 2010

Dear Lowe’s

Wouldn’t you think that at a home improvement store, you would find an amazingly updated, clean, inspiring-looking bathroom that you could only wish to have at home? Not so much…

Posted by: Russ | April 5, 2010

Dear DSW

Remember the good old days when your good, leather sandals were $19.99 and your business casual dress shoes were $39.99? Yeah, I miss those days too. What happened to you?

Posted by: Russ | April 4, 2010

Dear Best Buy

Best Buy must have the absolute worst email marketing… why don’t they ever email me with a decent deal for something I would actually buy?  I wonder why I have zero rewards points and almost always use… too bad since there is a Best Buy store about 100 yards from my front door.

See the email here:

Stop selling your customer database to sponsors and vendors – tell us what the good deals are on quality, popular merchandise.

Posted by: Russ | March 31, 2010


Life on Discovery Channel is a great show, but Oprah is a terrible narrator.  Mike Rowe was 50 times better on Planet Earth Extremes.  Is this what we have to look forward to on The Oprah Winfrey Network?

Posted by: Russ | December 20, 2009

Welcome to The Russ Report!

When a blizzard keeps you inside all day, you tend to think of crazy ideas like starting a blog.  So, The Russ Report is born!  You’re welcome.



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